Uncover pain points across touchpoints
Map the complete customer journey, identify friction points, and understand the context behind customer behavior. Get insights that drive experience improvements.
Why use Userflix for journey mapping
Userflix enables CX teams to understand the complete customer journey, identify pain points, and prioritize improvements.
How journey mapping works with Userflix
From journey questions to actionable insights in days. Here's how Userflix helps you understand customer journeys.
Define journey stages
Share your journey map or describe the customer experience you want to explore. Userflix helps you understand each stage of the journey.
Explore customer experiences
Userflix's AI conducts interviews exploring customer experiences, pain points, motivations, and emotions at each journey stage.
Identify improvement opportunities
Get comprehensive journey maps showing pain points, moments of delight, and prioritized recommendations for experience improvements.
Common questions about journey mapping
Ready to map your customer journey?
Uncover pain points and opportunities for experience improvements